Slime Care
HOW DO I MAKE ACTIVATOR?
Every order comes with 1 tablespoon of borax powder.
1. MEASURE 1 cup of warm water
2. ADD borax powder into warm water
3. MIX until powder FULLY dissolves in the water
DO NOT ADD BORAX POWDER DIRECTLY INTO SLIME!
MY SLIME IS STICKY
Add SMALL amounts of the activator solution (see above on instructions) to your slime until desired texture.
MY SLIME IS HARD/STIFF
WHITE GLUE BASED SLIMES: Add small amounts of lotion and mix until desire texture. If that doesn't work, massage your slime in hot water.
CLEAR SLIMES: Place container in hot water for 15-20 minutes or place container in warm area that sunlight hits for 2-3 days.
MY SLIME IS DEFLATED
Since slime is made from glue and water, slime will deflate as it is natural process and unavoidable. Repeated exposure to air and skin will make slime deflate faster.
Returns/Cancellations
CAN I CANCEL MY ORDER?
Yes, cancellations must be made within 1 hour of purchase. Please email us at hippocampeslimes@gmail.com
CAN I RETURN MY SLIME?
Buyers are responsible for return postage costs. If the item is not returned in its original and unopened condition, the buyer is responsible for any loss.
I AM UNHAPPY WITH MY ORDER
Please email hippocampeslimes@gmail.com with a picture or video of the slime no later than 3 days from when the package was marked delivered. After the 3 days, we can no longer assist.
Shipping/Handling
WHAT IS INCLUDED IN MY ORDER?
Besides your ordered slimes with their associated add-ins, all orders will recieve care card and borax activator powder.
HOW LONG DO I HAVE TO WAIT UNTIL MY PACKAGE IS DELIVERED?
We guarantee to ship orders within 2-3 days of purchase. However, depending on holidays, events, shortages of materials, closings, and other circumstances this estimate duration may change and delivery time may not be guaranteed. You should expect to see your package within a delivery estimate time, which can be found by processing time + estimated transit time for the shipping method you have chosen. Once your package has been shipped, you will receive a USPS tracking number that provide updated delivery details.
I PUT THE WRONG ADDRESS ON MY ORDER
Please us at hippocampeslimes@gmail.com IMMEDIATELY. If your order has not shipped, we will change the address. However, we are not responsible for oder with incorrect address or incomplete address. So please make sure you provide us with correct address before you purchase.
MY PACKAGE WAS LOST/STOLEN
Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. As such, please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week, your package is still haven't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.
USPS Customer Service: +1 (800) 275-8777